So don`t hesitate to contact us:
Grotere kaart weergeven
- Payment by banktransfer (internet banking)
- Cash payment at pickup (in Turnhout)
- Cash payment at delivery (only available in Belgium)
- Payment by Paypal (4%)
- Payment by Bancontact MisterCash using Icepay (only in Belgium)
- Payment by Bancontact MisterCash using Icepay (only in The Netherlands)
- Payment using Mastercard by Europabank (2%)
- Payment using VISA by Europabank (2%)
As a Payment Service Provider, ICEPAY offers merchants the possibility to offer all kinds of payment methods, such as iDEAL and PayPal, in their webshop. This way, you as a consumer can do your online transaction to Gamegear.be in a safe and sound payment environment. ICEPAY is only responsible for the handling of your online payment and does not have any influence on the delivery of your online ordered products and services.
More information on Icepay: www.icepay.be
Just like every shop we have our own way of handling business. As soon as you place an order, the status will become "pending". When we receive the payment it will change to "processing", this means the product you ordered will be prepared for shipping or will be put in backorder. When we shipped your product, the status will change to "delivered".
We mainly use bPost and PostNL for shipping our products. If you are not at home, they will leave a note indicating that you can pick up the product at the local office.
Delivery times: if a product is in stock and we recieve the payment before 15:00, then you package will arrive the next day (excluding holidays and weekends). Please keep in mind that it's possible that multiple orders arrive for the same last product. Which means only one can be shipped. Also keep in mind that delays on payment or transport are always possible and these delivery times are not guaranteed.
While shopping at Gamegear.be you will see that some products are not in stock. Most products can be restocked within 3 days, so do not hesitate to mail us and ask for a delivery time.
To conclude: if you can`t find an item on the website, it doesn`t mean we can`t get it. Just drop us a line and we`ll see what we can do.
Bottom line, don`t hesitate to contact us: contact form.
Belgium: 1 day
International: +-2-5 jours
- VISA and Mastercard by Europabank before 15:00 on week days: processed same day
- Bancontact MisterCash (Belgium) or iDeal (The Netherlands) using Icepay before 15:00 on week days: processed same day
- Pick-up: call our office between 10.00 and 18.00 on the number 014/41.60.41 to pick up the product yourself.
- Cash on delivery: you pay the package when it is being delivered, this is only possible in Belgium and an extra cost will be charged.
- Banktranfer: this takes 1-2 days in Belgium, 3-5 days outside Belgium
- Other: when you prefer a different method, please contact us by e-mail or phone.
Attention: there are no deliveries in the weekends. Please keep in mind that the calculations above are excluding holidays and weekends.
RMA (returning a defected product) :
When a product has a defect that is covered by the warranty **, you can make a RMA request.
More information on how to request a return can be found on this page: "How to return"
** within the warranty term, a defect caused by an error in the manufacturing process and only defects caused by normal use of the product. For more details we like to refer to the specific warranty conditions on the website of the manufacturer.
Once the RMA form is submitted, a Gamegear.be employee will contact you within 48 hours and send you a PDF document along with all the details on sending the product back.
Returning the product to Gamegear.be is the responsibility of the client, including the costs to do this, unless the manufacturer agrees to pay for the costs.
Gamegear.be tries to handle all RMA requests as fast as possible. However, testing, contacting the manufacturer and the repair / exchange may take some time. Please keep this in mind.
Right of return
If the article does not meet the expectations you have the right to return the product within the legal term of 14 days after receiving the product. The packaging and the article may not be damaged (no scratches, dirt or other signs of use). The client has the choice to replace the article, request a coupon or get refunded.
If these rules are not respected, we are not obliged to take back the article and we do not have to refund the product. When the order has been delivered, you must check if the product matches the order you have placed with us. If this is not the case, then you can notify us by e-mail: email@example.com within 14 days. Please include any deviation and your order number in your communication. The return of the computer games because your computer does not meet the minimal requirements is not a valid reason. The minimum requirements of the game can be checked online or you can contact one of the Gamegear.be employees.
How to return an order:
- Send and e-mail to firstname.lastname@example.org including the reason for the return and the order number or invoice number.
- Use a solid packaging to prevent damage to the article.
- The articles should be returned by a shipping method that is traceable + signature.
- The costs for sending back the product are for the customer.
- We take no responsibility for any damage caused during transportation of the returned product.
- When you place an order at Gamegear.be, you agree to the terms which are listed under "Shipping Info".
- Check the product and packaging before opening it.
- If you receive an article that does not match the item description on the site, then the client has the choice to replace the article, request a coupon or get refunded. However, the product should be unopened and have an undamaged packaging.
- Exceptionally it is possible that the delivery times are not achieved. Gamegear.be can not be held responsible for this and Gamegear.be is not obligated to offer a compensation.
- Gamegear.be reserves the right to refuse orders.
- The information on this website (images, descriptions, prices, delivery times and others) are not legally binding. All are subject to change.
The prices of our products include VAT. All orders must be in advance or be paid at pick-up / reception.
Right of return
If the article does not meet the expectations you have the right to return the product within the legal term of 14 days after receiving the product. The packaging and the article may not be damaged (no scratches, dirt or other signs of use). Gamegear.be has the choice to exchange the article into another product with the same value, a coupon worth the purchase price of the product or the product is refunded.
The cost of shipping the product back are for the client. If these rules are not respected, we are not obliged to take back the article and we do not have to refund the product. When the order has been delivered, you must check if the product matches the order you have placed with us. If this is not the case, then you can notify us by e-mail: email@example.com within 14 days. Please include any deviation and your order number in your communication.