|Important: if your product is defect within 30 days and the defect is within warranty, then you can request a free return label and you don't have to buy one. |
Don't forget to check your spam folder for our mail and keep in mind that we manually have to create and send you the label, so this can take a day.
On check-out please choose "pick-up in Turnhout" so you are not charged any shipping costs by the system when ordering the label.
With the Gamegear return label you can return your products at a reduced price.
We will send you the return label in PDF per e-mail. So be sure to check your spam folder and keep in mind that it might take a day for us to create the label. Don't forget that you have to print this label by yourself, put it on the box and then bring the box to a local pickup point (bPost, PostNL or DPD depending on the label).
To return the product to us, you'll have to follow these steps:
- put everything back in the original box (product, cables, instructions, etc)
- complete this form in "my account": https://www.gamegear.be/account_return_request.php
- put everything in a carton box
- write down your order number and write this on the outside of your shipping box so we know at all times what this package is about
- print the label, put it on the box and send the package using our return label to:
- Harmoniestraat 52
- 2300 Turnhout
- drop the package off in a local pickup point (bPost, PostNL or DPD depending on the label), there should be no extra charges
After we recieve the product, it usually takes 3-5 business days to handle your return request. Only a select set of products have to be send to a repair service and will therefore take longer e.g. laptops, PC's, monitors, consoles and Scuf Controllers
Reminder: don't forget to write the order number on the outside of the box. This really helps us to process your request faster. Thanks!